Real-World Use Cases

See how organizations leverage Boyo solutions to transform their communications

SIPREC Use Cases

Financial Services Compliance

Banking & Finance

Challenge

A major investment bank needed to record all trader communications for MiFID II compliance while maintaining ultra-low latency.

Solution

Deployed SIPREC with dedicated recording clusters in each trading floor, achieving:

  • 100% call capture rate with <10ms added latency
  • Automatic tagging and retention based on trader profiles
  • Real-time compliance monitoring and alerting
  • Encrypted storage with 7-year retention

Results

100% Compliance Rate
50M+ Calls/Year
€2M Fines Avoided

Contact Center Quality Assurance

Customer Service

Challenge

Global BPO managing 5,000+ agents needed comprehensive call recording with real-time quality monitoring capabilities.

Solution

Implemented SIPREC with WebSocket streaming for live monitoring:

  • Selective recording based on queue, agent, or customer
  • Real-time transcription and sentiment analysis
  • Automated quality scoring with custom KPIs
  • Screen recording synchronization

Results

35% Quality Score Improvement
80% Agent Satisfaction
4.5/5 Customer Rating

Emergency Services Recording

Public Safety

Challenge

State emergency dispatch center required fail-safe recording of all 911 calls with instant retrieval capabilities.

Solution

Deployed redundant SIPREC clusters with geo-replication:

  • Active-active recording with automatic failover
  • GPS location tagging and CAD integration
  • Instant playback during active incidents
  • Chain-of-custody preservation for legal proceedings

Results

99.999% Uptime
<1s Retrieval Time
Zero Lost Recordings

IVA Use Cases

Healthcare Appointment Scheduling

Healthcare

Challenge

Regional hospital network struggled with high call volumes and long wait times for appointment scheduling.

Solution

Deployed IVA with natural language understanding:

  • Voice-driven appointment booking and rescheduling
  • Integration with EMR and scheduling systems
  • Multi-language support (English, Spanish, Mandarin)
  • SMS confirmation and reminder system

Results

75% Call Deflection
2 min Avg Handle Time
$1.2M Annual Savings

Retail Order Management

E-commerce

Challenge

Major online retailer needed 24/7 order status and returns handling during peak seasons.

Solution

Implemented IVA with deep e-commerce integration:

  • Order tracking by phone number or order ID
  • Automated returns initiation and label generation
  • Proactive delivery notifications
  • Seamless handoff to human agents for complex issues

Results

85% Self-Service Rate
24/7 Availability
4.3/5 Customer Satisfaction

Utility Outage Management

Utilities

Challenge

Electric utility faced call spikes during outages, overwhelming their contact center.

Solution

Created intelligent IVA for outage handling:

  • Automatic outage detection and status updates
  • Address-based outage reporting
  • Estimated restoration time communication
  • Emergency crew dispatch for critical situations

Results

90% Outage Calls Automated
50K Concurrent Calls
15 min Faster Response

Integration Scenarios

CRM Integration

Seamlessly integrate with Salesforce, HubSpot, or Microsoft Dynamics for complete customer context.

  • Automatic call logging
  • Screen pop with customer data
  • Post-call workflow triggers

Analytics Platforms

Export data to your BI tools for comprehensive analysis and reporting.

  • Real-time dashboards
  • Custom KPI tracking
  • Predictive analytics

Workforce Management

Optimize agent scheduling and performance with WFM integration.

  • Automatic adherence tracking
  • Quality score integration
  • Training recommendations

Ready to Transform Your Communications?

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